As he said, “No one can frown when you’re listening to a ukulele.” His leadership is celebrated in the video. At the Culture Connection event, we saw a video of a baggage handler who plays the ukulele for passengers when he has a moment to spare. Leaders are recognized at all levels of the company hierarchy, not just at the top of the hierarchy. Equip “leaders,” regardless of what position they have. The team even cleans the planes for the flight operations employees. One way they remind employees of the culture is through "Culture Blitzes," in which a Culture Services team visits an airport and touches every Southwest employee there with food and fun. They have created a department of Culture Services, whose mission is to retain focus on company values, the employees, and "low cost," which is one of the company's values. Southwest Airlines has been in existence for over 50 years, and it started without explicitly articulated values but a shared sense of what the Southwest culture was.Ībout ten years ago, the leaders decided to formalize their workplace culture by identifying six values they wished to honor. Here are five lessons learned from Southwest's Culture Connection day: 1. I want to share a Southwest Airlines culture case study. In contrast, Zappos and Disney charge fees to attend similar events they host. I applaud Southwest Airlines for offering this twice-yearly “peek under the covers” of their workplace culture at no cost to the attendees. It was a half-day event that showcased the company’s methods of strengthening, reinforcing, and maintaining its strongly positive culture. I was fortunate to have been invited to attend Southwest Airlines Culture Connection in December 2017 in Dallas, Texas. What other US airline can boast these same results? It’s no wonder the industry is talking about how Southwest Airlines treats its employees. 85% employees say they’re proud to work for Southwest.#1 lowest number of customer complaints.The outcomes of this formula are shown in the company’s outstanding business statistics, which include: Southwest Airlines recognizes that treating its employees well creates happy customers, which results in financial success. The overall attitude of the company can be best summarized by the airline's co-founder and Chairman Emeritus Herb Kelleher, who said: "The business of business is people." Even though the company honors and values all people involved in its business - employees, customers, suppliers/vendors, and shareholders - the company puts its employees first. In an era of general consumer contempt for the airline business, it is heartening to see that one airline, Southwest Airlines, is walking its talk and living its cultural values. Although the crew didn’t mention a specific core value, Southwest’s Servants Heart was evident throughout all the actions taken after the accident, from Captain Tammie Jo Shults walking the aisle and speaking to every passenger once the plane was safely landed to the heartfelt message from CEO Gary Kelly.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |